Took truck in to KC Dallas location for diagnosis of misfires and oil change. They charged $141.00 for diagnostic tests. Then told me I needed spark plugs and wires after one of the fell apart when checking. They wanted over $800.00 dollars for diagnosis, and replace six spark plugs and wires. I called another major auto shop and was quoted $ 490.00 for the job. I ended up having to pay $450.00 dollars to get an oil change and replace the one spark plug that broke off. They also gave me a long list of all kinds of things the truck needed that had nothing to do with what I brought it in for. Why charge $141.00 for engine problem diagnosis but then diagnosis everything else on the car for free. This place is overpriced and they try to sell you things you don't need.
Dan, thank you for your feedback and for taking our call to discuss this further. We’re sorry to hear your experience did not meet your expectations. Our diagnostic process is intended to accurately identify the root cause of a concern, which is why there is a charge for that service. As part of every visit, we also perform a courtesy inspection to help identify any additional concerns we may see with the vehicle. These are simply recommendations to provide a complete picture of the vehicle’s condition so customers can make informed decisions—never obligations. No additional repairs are ever performed without approval. We appreciate your feedback and would welcome the opportunity to discuss your experience further if you have any additional questions.
- Kansas City