Kansas City, Overland Park, and Lee's Summit Auto Repair

Jermaiah and Paul were friendly and informative. Always kept in contact with us about the progress on Nissan. They got my Nissan in pretty quick and figured out the issues. They also informed me of other items that needed maintance. They emailed me prices and information regarding each issue with my car. I chose the ones I wanted to fix. The Nissan is doing great now. I appreciate the good care they have given to our family and Nissan.

Scheduling was easy and they were very flexible when I had to reschedule multiple times, which I appreciated. The service I approved (oil change, engine air filter, and tire rotation) was completed quickly. The people were very nice. I had a few transparency/communication issues. I asked several times for a brake check and was told “fronts are good, rears about half,” but the final paperwork said “rear brakes thin,” and I wasn’t given pad/rotor measurements. When I asked for exact measurements, I was told it would be an extra charge because the wheels would need to come off - but a tire rotation was being done, so that was confusing. The online booking mentioned shuttle service, but it wasn’t offered at drop-off and I ended up paying for a Lyft. Most communication was by text (my voicemail wasn’t returned initially), and they requested my VIN multiple times to pull Carfax/service history, yet they still recommended additional fluid services that didn’t align with the VW maintenance schedule for my car and included items I had already completed at the dealership. I also requested the oil approval/spec and oil filter part number for my records, but the invoice only listed the oil type and didn’t include the filter part number. Overall, I’d return for basic service because the work was done promptly, and people were really nice; everyone I interacted with was friendly and professional. I also appreciated that nothing in my car was disturbed - they were honest and respectful with my belongings. But I’d like to see clearer documentation and recommendations backed by the manufacturer schedule or measurements.

HONEST professionals who genuinely care about their customers. Competitive prices. I won’t go anywhere else.

I originally chose Sallas Auto Repair because I know one of their Certified Technicians personally (Noah - very knowledge!). I quickly learned that from the moment you call or enter Sallas Auto, you're greeted by two very kind Service Advisors - Kelly and Drew! The whole shop is timely in their work and responses. I really liked the platform they use for communicating the repairs. They send a link via text so you can see what the technicians have found. Then a Service Advisor calls you to walk you through things even more. This shop just feels like they truly care and are trustworthy! They are out of my way from home and work, but they're so good at what they do that I'll be a lifetime customer! If you aren't choosing Sallas, what're you even doing??

I originally chose Sallas Auto Repair because I know one of their Certified Technicians personally (Noah - very knowledge!). I quickly learned that from the moment you call or enter Sallas Auto, you're greeted by two very kind Service Advisors - Kelly and Drew! The whole shop is timely in their work and responses. I really liked the platform they use for communicating the repairs. They send a link via text so you can see what the technicians have found. Then a Service Advisor calls you to walk you through things even more. This shop just feels like they truly care! They are out of my way from home and work, but they're so good at what they do that I'll be a lifetime customer! If you aren't choosing Sallas, what're you even doing??

Everything from setting the appointment to the communication during the service being performed was spot on. Highly recommend.

Sallas has taken care of my cars since I bought my first one and have always done a great job. They only recommend what they truly think your car needs, no upselling. They explain everything well without making you feel dumb or inferior. I have moved across town but still go out of my way to take my cars here.

Maybe not the cheapest place around, but I have NEVER had an issue getting in, nor with the quality of service I've gotten from these folks. Highly recommend if you need the job done right the first time. PLUS a 2 year warranty on most repairs?!? Come on...nobody else does that!

Very friendly and efficient. I was very satisfied…