Kansas City, Overland Park, and Lee's Summit Auto Repair

I travel in my RV around the country in search of adventure. Recently, my truck needed some work done while I was in Kansas City and I had no idea who I could trust to do the work. We were visiting my niece and she suggested Sallas. They were SO easy to work with. I scheduled an appointment and when I arrived I was greeted by Paul who asked all the right questions to diagnose the problem. He was upfront and clear about what he could (and could not) do. I knew this was going to take pretty much all day, so I sat in the waiting room with my trusty computer to get some work done. I had been told by someone that one of the ways you can tell how good an auto shop is, is to look at the service bays to see how clean they are. I was able to get a peek at them through the window and they were immaculate. The floor was clean and all the tools were organized. From my perch in the waiting room I was able to observe as people came in and out... Everyone was greeted with a smile, enthusiasm and respect. I was also able to hear some follow up calls being made. The person who did that was polite and professional. Clearly someone who knows how see things from the customers point of view. Being from out of town and not really knowing what I was getting into, I was concerned that there was some real potential to being taken advantage of. Not so. Instead of selling me an expensive fix to a minor problem (which they could have easily done)... I was told my truck was safe and I just needed to monitor the symptoms and it could be dealt with down the road. Now I know what is causing the symptom.... how to monitor it... and when to start looking for more help. Bottom line... this is a place with good people... doing good work... and you can trust them. I think they deserve at least 6 stars.

I am giving two stars solely because the person I dealt with was very pleasant and apologetic, however my overall experience was very poor. Had an appointment to get my transmission and other fluids changed and because they spent 9 hours driving my car around to try and get it to show a warning message that was a secondary concern even after I told them the warning was very sporadic and occasional and not a big concern they ran a computer test and charged me $160 bucks. Nothing I actually made the appointment for got done. So now I have to make a second appointment just to get done what was supposed to be done the first time. Not going back.

Great experience every single time I come to this place. They take the time to explain everything over the phone, I'm always afraid to not have a car for weeks but they work so fast I usually get is back within 24 hours or less than a week.

Had a preowned Subaru Outback inspected prior to purchasing. Very pleased with their report and pictures of everything they checked.

Thomas Hancock, their employee that works for this company is online being very racist and prejudice towards black people and people of color. Saying typical suspects to a video of black people online. Anticipating that black people are ghetto and typical suspects, as if there is not crime in every other ethnicity. This deserves to be told because i assume there is black customers or even people of color that comes to get their car worked on at this business and they have an employee thats racist with discriminative thoughts. Every customer should know that they are in trusted, non-prejudiced hands and that the employee is not selective on skin color. Be kinder in a world full of Thomas Hancocks.

The details on the photos, the level of attention, the explanation of services and the customer service is 10 out of 10