Sallas Auto Repair - Overland Park
"So far, so good... Bought an oil change Groupon. Got an oil change. That's the extent of my experience with Sallas. So far, I'm impressed and get a good vibe from them. Will continue to use for all auto repair needs unless/until I discover some crazy problem. Here's why... (1) Front of the shop is professional and courteous. The telephone interactions and personal interactions I had at the shop were great. (2) Thoroughness. I got a Groupon oil change. At most places, that would become an "in and out as fast as humanly possible because we're not making any money on these things" proposition. I had told the Sallas folks that we were taking the vehicle on a long road trip and to give it a good once-over... They did exactly that. (3) No upsell. So, after the full inspection, the guy advises me that we do have one small issue. The guy explains exactly what's up, details what the repair process would entail, provides me with a parts/labor estimate for the work. Sounds like the usual "get 'em in here and sell, sell, sell" thing, right? Nope. He also explains exactly why there's no need for immediate action and that if the vehicle belonged to him, he wouldn't spend the money to tweak the minor deficiency. These guys knew I was taking the family truckster for a long-ass trip. They had me on the hook. They could've told me that I needed the work right away, knowing there was a good chance I'd reach into my wallet without pause. They didn't take advantage of that situation. So, right now, I'm digging Sallas. We didn't really have a regular mechanic for our vehicles... After this experience, I'm considering them our go-to people until further notice."