They let me know immediately that if I wasn’t going to pay more than what the warranty company was going to pay then they weren’t going to be willing to work with me. This place is a scam. They will make you pay out-of-pocket when your warranty company pays. I already had the issue diagnosed before I brought it to them. They proceeded to tell me that nothing is wrong with my truck and charged me $123. Again, they were trying to reiterate that the repairs would probably cost more than the warranty company would be willing to pay and I kept reiterating that I’m only going to pay the $100 deductible. So today they tell me nothing’s wrong with my truck. ! Scam, scam, scam scam! I will be contacting a lawyer immediately since they wanted to put me back on the road and an unsafe vehicle. And the icing on the cake was when the Mechanic and I pulled over and the mechanic was looking under the right side of the vehicle when I clearly explained it was the driver side ball joints. Good thing I got that on video.
David, we’re sorry your experience wasn’t what you expected. Extended warranty coverage can vary, and we always do our best to explain that upfront. Our technician inspected the suspension thoroughly, and even after reviewing it with you, we couldn’t find any faulty parts. Since we never want to replace components unnecessarily, we couldn’t move forward with a repair. We appreciate the opportunity to look over your vehicle and hope you can find someone better to serve you in the future.
- Kansas City