Is it possible for an auto shop to smell like an engine AND give warm and cozy vibes? Yes. The staff is friendly and welcoming, always taking the time to explain the situation/work performed, and often (in my case) going WAY above and beyond to research and solution an unusual scenario (special shoutout to Brad!). They are honest and ethical and don’t prey on consumers. More than once, I’ve approved work that wasn’t able to be tested (the noise never happens when it’s supposed to!), and they adjusted my invoice accordingly. I also appreciate the tech-forward options (not requirements!, if you’re old school) available to clients. Such as the ability to book online, review proposed and itemized work on my phone before deciding if and how to proceed, and the option to communicate and receive updates via text. Overall, it’s a knowledgeable shop with a small town feel and big city results. Or maybe it’s the log cabin interior of the office 😆.
Stacy, thank you for such a thoughtful (and fun!) review! We love hearing that our shop can deliver both engine smells AND warm, cozy vibes. A special thank you for recognizing Brad and the extra effort our team puts into researching those tricky, hard-to-reproduce issues. We’re also glad you appreciate the convenience of our online scheduling, digital inspections, approvals, and text updates. Most importantly, thank you for recognizing our commitment to honesty, transparency, and doing what’s right for our customers. “Small town feel and big city results” is a compliment we’ll gladly take! We truly appreciate your trust and loyalty to Sallas Auto Repair.
- Lee's Summit