5

I trust their diagnosis and workmanship, it's worthy price of service

Nelson, thank you for the great review! We’re glad you trust our team and the quality of our work. We really appreciate you choosing Sallas and look forward to helping you again!

- Kansas City
1

Waited several hours with an appointment. Attitude served with a smile.

Scott, we apologize for the inconvenience and the longer-than-expected wait. We should have communicated more clearly ahead of time that our technicians take lunch from 12:00–1:00 PM, and that’s something we’ll improve moving forward. We appreciate your feedback, and if you’d like to discuss your experience further, please give us a call at 816-246-4737.

- Lee's Summit
1

Shady as hell! I brought my 2012 Honda Pilot here because it was pulling to the left and needed an alignment. They performed the alignment, told me everything was good to go, took my money, and sent me on my way. I immediately drove down the road and it was STILL pulling to the left. I turned around and brought it straight back. They worked on it AGAIN, told me they had done the alignment and that this time they actually took it out and test drove it. Once again, they told me it was good to go. Guess what? It was STILL pulling to the left after I left. So now they’ve cleared the vehicle TWICE, the second time supposedly AFTER test driving it themselves, while it was still noticeably pulling to the left. Then, after all of this, they suddenly tell me my LEFT STRUT IS BENT and quote me around $1,400 to replace the front struts. Here’s where it gets even more questionable: I asked them for the readings from the FIRST alignment they performed. They couldn’t provide them. Their explanation was that the technician “forgot to take a picture” of the readings. So let me get this straight: They aligned it and cleared it the first time. I immediately came back because it was still pulling. They aligned it again, supposedly test drove it, and CLEARED IT A SECOND TIME despite it still pulling. Then they suddenly discover a bent strut that’s supposedly causing the problem. And when I ask to see the original alignment readings from before all of this, they conveniently don’t have them because the technician “forgot to take a picture. I can’t say what happened to that strut or when it became bent. What I CAN say is that they had multiple opportunities to identify this problem, cleared my vehicle twice, and somehow didn’t discover the bent strut until after I continued complaining that the vehicle was still pulling. Either the strut was already bent and they somehow missed a major suspension issue through two alignments and a test drive, or something happened while the vehicle was in their possession. Neither possibility gives me any confidence whatsoever in this shop. I would strongly recommend getting a second opinion before approving any expensive repairs here. This entire experience felt shady as hell, and I will not be bringing my vehicle back.

5

Ed, thank you so much for the 5 star review!

- Kansas City
5

Great management and great staff! Everyone was super helpful and its incredibly affordable!

Adam, thank you for the great review! We’re glad our team was helpful and you had a great experience with us. We really appreciate you choosing Sallas and look forward to seeing you again!

- Overland Park
5

They were honest and repairs came in cheaper than the quote.

Luis, thank you for the great review! We’re glad we could get the repairs taken care of for less than expected. We appreciate your trust and choosing Sallas!

- Kansas City
5

Michaela, thank you so much for the 5 star review!

- Overland Park
1

Premium cost for sloppy work. Paid 1300 dollars to replace two plastic reservoirs and they don't even look mounted properly.

Eric, we’re sorry to hear you’re unhappy with the repair. We tried reaching out and left you a voicemail. Quality workmanship is extremely important to us, and we’d like the opportunity to take another look at the reservoirs and address any concerns with how they were installed. Please give us a call back so we can review this with you and work toward making it right.

- Overland Park
5

All good.

Thank you so much for the 5 star review!

- Kansas City
5

Took my old vehicle to Salas. They fixed it up good 👍 👏 much cheaper long term than a monthly car payment.

Phillip, thank you for the great review! We’re glad you had a good experience and appreciated the communication and follow-up from our team. Thanks for trusting Sallas with your vehicle!

- Overland Park