I was not very happy with prices at this shop. I compared local prices and by far this shop was the most expensive. I felt like I got ripped off when I asked to have a diagnostics done. I got charged 141 for a noise test when my Cadillac was not drivable . I ended up paying for another diagnostics at the same price for my cooling systems to see what the problem was with my ac…. The ac and the motor cooling system on my vehicle are two different systems! So I did not get the actual problem diagnosed. I had to pay for another vehicle while I waited for my Escalade to be fixed and the last two days I got the loner car. My Escalade was in this shop for over 1 week . Out the door cost to get 2 diagnostics and a wheel bearing fixed was 950 $ this was a Hugh rip off . To replace a radiator in my car they said over 1000 and then diagnosed my rack and pinion to be replaced for over 1000 also and I just got that replaced new one year before . The mechanic that gave me the diagnostic was jeramiah and I don’t think he was very honest about what I needed done and for the price they were willing to do the work. I had my car inspected at another shop for much cheaper and I had an inspection done and what this man said was wrong with my vehicle was and that I needed fixed was only partly true. The only good thing I have to say is Kelly gave me a 75 $ discount and I was not sure why but I was very greatful for that compassion . She was pleasant to talk with also . But I do have to give this shop a 1 star I think the work could of been explained and the mechanic could of been more honest and the price should be more affordable and options should have been talked about when it came to the diagnostics test. But what really grinds my gears is the fact I had my rack and pinion replaced and jeramiah was charging me way more then I paid to have it done the first time and it was new and did NOT need replaced , he seen oil on it and then wanted to charge me to have the entire thing redone ! That’s crap …. I’m a single mother with 3 children and I trusted my vehicle at this shop bc when you google them they say fair pricing , honest and that they will talk you through the repairs and I do d not feel that was true . they also have the loner vehicles but not at your convience so that was just more money I was out … If you want to get ripped off and mislead this is the place to go ! Make sure your doing your research on parts and cost I’m glad I did !
We’re sorry to hear that your experience didn’t meet the standards we strive for. We take pride in clear communication and transparency, and it sounds like we fell short in fully walking you through the inspection process. We should have taken more time to explain the testing we performed and review the inspection photos with you directly. If your rack and pinion was recently replaced, we recommend returning to the original shop for a potential warranty — unfortunately, new parts can still fail, and in your case, a leak was found. As far as pricing, we offer a 2 year/ 24k mile nationwide warranty and we focus on quality parts to avoid situations like this which. Most reputable shops offer some sort of a warranty so had we known that you had the rack and pinion recently replaced we would have recommended taking it back to them. Regarding the loaner vehicle, we do our best to accommodate each request, but with a limited number available, scheduling can be a challenge. We appreciate your patience and understanding. We never intend to mislead our customers and are truly sorry if it came across that way. We value your feedback and are always looking to improve.
- Kansas City