We dropped the keys off, in the "overnight" box Thursday night. The next day, Since it was Friday--they called and said they didn't feel like they couldn't get it done in one day. So they brought my SUV back to me for the weekend. On Monday, they came to my house and picked up my SUV. They completed the job and brought my car back to me the same day. Really great service. I've never been treated so well when getting my car fixed.