Scheduling was easy and they were very flexible when I had to reschedule multiple times, which I appreciated. The service I approved (oil change, engine air filter, and tire rotation) was completed quickly. The people were very nice. I had a few transparency/communication issues. I asked several times for a brake check and was told “fronts are good, rears about half,” but the final paperwork said “rear brakes thin,” and I wasn’t given pad/rotor measurements. When I asked for exact measurements, I was told it would be an extra charge because the wheels would need to come off - but a tire rotation was being done, so that was confusing. The online booking mentioned shuttle service, but it wasn’t offered at drop-off and I ended up paying for a Lyft. Most communication was by text (my voicemail wasn’t returned initially), and they requested my VIN multiple times to pull Carfax/service history, yet they still recommended additional fluid services that didn’t align with the VW maintenance schedule for my car and included items I had already completed at the dealership. I also requested the oil approval/spec and oil filter part number for my records, but the invoice only listed the oil type and didn’t include the filter part number. Overall, I’d return for basic service because the work was done promptly, and people were really nice; everyone I interacted with was friendly and professional. I also appreciated that nothing in my car was disturbed - they were honest and respectful with my belongings. But I’d like to see clearer documentation and recommendations backed by the manufacturer schedule or measurements.