I have had Sallas take care of my 2007 Saturn from the start. They have always provided honest, pertinent feedback on both routine and non-routine required service. One thing I value most is their seemingly expert ability to foresee needed servicing, allowing us to take steps to manage those costs better, and avoid costly emergency "surprises". Their care is part of what has made my vehicle so reiliable. They always go above and beyond, finding the most cost-effecient quality repair for me, even if that means telling me to take it somewhere else. I appreciate that kind of honesty in today's business arena. Additionally, the dignity with which even a customer with little mechanical understanding is treated seems to flow from a desire to help their customers to truly understand, in layman's terms, what their vehicle needs, and all the ways that can be accomplished. This takes extra time (and I am sure, patience) on the part of these very competent professionals, even if they have to show pictures to help us understand. I don't know anywhere else with such "finely-tuned" customer care. So much more could be said, but suffice it to say they are my #1 choice for every maintenance and repair need for my car.
Luanne thank you SO MUCH for taking the time to write a detailed review! It is reassuring to hear we are on track with our goal to serve our customers not just their vehicles! Your feedback is important to us - thank you for sharing your thoughts! Carla Sallas
- Kansas City